Support

Help Center

Quick guidance for common PawPal questions, from NFC safety tags to account and community support.

NFC tag or pet profile

If a tag scan does not open the expected pet profile, check the tag ID and owner lost-mode settings.

For sign-in, posting, chat, or moderation questions, include your account email and the affected screen.

For urgent rescue or safety situations, contact local services first, then use PawPal to notify the owner or community.